Support & Maintenance

Proactive Software Support and Maintenance Services for Improved Business Outcomes

Our offshore and onsite teams provide 24/7
comprehensive L1/L2/L3 support and
monitoring services.

Evoke's Support and Maintenance

Our responsive team is a blend of experts from architectural, development, IT, infrastructure, and cloud so that all critical areas are addressed. We ensure proactive monitoring and timely incident resolution, resulting in minimal or near-zero downtime.

From performance and security monitoring to audits and troubleshooting, our services futureproof your products effectively. Our team ensures that your software is secure and operational by continuously making post-release improvements.

Service Offerings

Ongoing Support and Enhancement

After the testing and deployment phases are complete, we provide ongoing support and enhancement services such as problem analysis, on-call support, monitoring, and bug fixes.

Software Upgradation

We do regular audits to recommend and implement software upgrades and improvements for new features and functionalities.

Security Review

We conduct a thorough security analysis of your software to identify any risks or vulnerabilities. Our experts ensure the automatic processing of security updates regularly.

Backup and Recovery

We assist businesses by storing and securing their software data, which is constantly monitored, using a cloud backup and recovery approach.

Maintenance Approach We Offer

Adaptive Maintenance

We upgrade your existing software due to platform changes, hardware reconfiguration, or defects.

Corrective Maintenance

Addressing bugs and glitches in your software that occur because of design, code, or logical errors.

Perfective Maintenance

Based on users’ requirements and feedback, we improve your software’s performance, functionality, and usability.

Preventive Maintenance

Our team resolves issues before they become crises by optimizing code, restructuring, and updating documentation.

Success Stories