Quality First in Healthcare Onboarding

The client is a prominent enterprise in the healthcare domain, based in North America, delivering innovative medical solutions through advanced digital platforms.

The client faced challenges with quality assurance across multiple releases of its complex web applications. Key challenges included:

• Frequent releases leading to unstable builds and post-release defects
• Manual testing was slow and error-prone, impacting release timelines
• Lack of collaboration between QA and business teams on test scenarios
• Low test coverage for critical workflows, such as patient onboarding and diagnostics

• To improve collaboration, test cases were written in Gherkin format and jointly reviewed with business analysts and QA leads
• Low coverage of critical workflows was resolved by implementing end-to-end workflows for onboarding, diagnostics, and medical records handling

• A 40% reduction in overall testing time
• A 65% increase in test coverage for critical workflows
• Faster releases with zero post-production defects in three consecutive releases
• Improved collaboration between business and QA teams through shared Gherkin specifications