Implemented ServiceNow Integration Platform for Auto Monitoring, Deployments, and Issue Resolution
Industry:
Corporate Services
Region:
USA
Technology:
ServiceNow, Azure DevOps
The Business Challenge
The client is a leading US-based corporate services provider, catering to Fortune 500 companies and over 3,000 financial enterprises. The client faced challenges in monitoring applications continuously, initiating preventive actions, and resolving critical problems quickly. There was a lack of visibility into the application’s performance, and the support team could not respond to critical issues quickly.
The Solution
- Integrated Azure App Insights to identify the root cause and detailed analysis of issues.
- Integrated Azure DevOps used by development teams for collaboration with other teams.
- Automated ticket creation with available details consolidated from various sources.
The Benefits
- Implementation of proactive and preventive measures reduced threat probabilities.
- Support and maintenance costs reduced by 20%.
- System and applications availability is at 98%.
