QA That Reinvents Service Management
Industry:
Automobile
Region:
Indiana, USA
Technology:
ACCELQ, SQL Server, Azure DevOps
About the Client
A leading automotive services and solutions provider in North America, offering service platforms to dealerships and OEMs. The client specializes in vehicle diagnostics, service scheduling, and inventory solutions.
Challenges
The client undertook the modernization of a monolithic .NET-based legacy application. However:
- Manual validation of service request workflows was time-consuming.
- Frequent defects emerged in payment, scheduling, and technician allocation modules.
- There was no automated regression testing, leading to high UAT overhead.
- Release cycles were extended due to last-minute QA feedback.
Solutions
Evoke proposed a codeless test automation solution using AccelQ, allowing business users and QA teams to collaborate effectively using visual test models:
- Replaced time-consuming manual validations with visual workflows
- Defects in core modules were identified earlier through scheduled regression suites
- Over 300 reusable test cases were created to validate critical flows before each release
Results
- Reduced UAT cycle from 10 days to 3 days
- Built 300+ reusable test cases within 2 months
- Detected critical bugs 60% earlier than in prior sprints
- Improved release readiness, enabling monthly product drops instead of quarterly
