Modernizing Customer Service with Confidence
Industry:
Information Technology
Region:
Grenoble, France
Technology:
Selenium, Python, PyTest, Jenkins
About the Client
The client is a global leader in Information Technology and Business Process Management (BPM) software, headquartered in Europe.
Challenges
As part of modernizing their customer service portal, the client faced critical QA roadblocks:
- Manual regression testing of the legacy system was slow and error-prone
- High risk of migration defects going undetected during UAT
- No standardized automation framework in place
- QA was a bottleneck during sprint delivery and release timelines
Solutions
- To address manual regression delays, smoke and regression test suites were automated for critical business workflows in the portal
- A standardized automation setup was created using Pytest fixtures and reporting hooks, ensuring ease of maintenance and scalability
- Evoke worked closely with product and QA teams to prioritize migration-critical features and conducted automation health checks post-upgrade
Results
- Reduced regression test cycle by 55%
- Identified 30+ migration defects early in UAT
- Increased release frequency by 25% post-automation
- Enabled faster time-to-market for the new portal
