The company, since its establishment in 1971, operates as the exclusive distributor of vehicles and parts to all retailers across six New England states in the US. The client wanted to upgrade their legacy applications and perform a 360-degree modernization of UX, architecture, and integrations.
The company aimed to develop and implement a best-in-class user experience (UX), modern information architecture, cloud-native design, and seamless app integration. However, they faced several challenges, including:
- Inconsistent UX/CX across applications
- Lack of real-time integration between systems impacted operational efficiency
- Absence of centralized administration or a common platform
- Legacy technology stack with 1,100+ database tables made DB schema redesign & migration difficult
- Difficulty in securing stakeholder alignment and buy-in for the transformation initiative
The company partnered with Evoke to modernize its legacy applications and deliver a scalable, user-centric digital platform. A comprehensive transformation roadmap was executed:
- Identified common Architectural Elements
- Developed brand-new UX Strategy
- Identified Full Stack to be used across the Apps
The program successfully modernized the client’s application ecosystem with measurable business impact:
- Enhanced and consistent UX/CX
- Centralized administration with SSO & role-based entitlements
- Enforced strong application and information security strategy
- Established seamless integration across apps for allocation, accessorizing, transfer, sale, and demo processes
- Reduced DB tables from 1100 to 270, enhancing efficiency
- Delivered a scalable platform to drive growth