Ensuring Seamless Internal Operations: Performance Testing of a Corporate Services Application

The client is a large enterprise with a growing workforce across multiple regions. Their internal operations rely heavily on a corporate services application, which provides centralized access to HR services, IT helpdesk, asset procurement, travel requests, and policy management. This application plays a critical role in supporting employee productivity and operational efficiency.

The organization expansion doubled user concurrency on the portal. It led to increased response times and timeout errors during peak working hours. Given the application’s business-critical nature, the client required assurance that the system could meet current performance SLAs and scale further without degradation.

To address these concerns, Evoke implemented a structured and comprehensive performance testing approach. The solution included:

• Identifying high-usage business workflows
• Designing test scripts to simulate up to 2,000 concurrent users across key workflows
• Executing various test types
• Collaboration with development and infrastructure teams

The testing initiative provided valuable insights and measurable improvements:

• Achieved sub-2-second response times for 95% of transactions with up to 1,800 concurrent users.
• Identified and resolved a major bottleneck in the IT ticketing module that caused 5–7 second delays.
• Conducted an 8-hour endurance test with less than 1% error rate, ensuring stability under prolonged load.
• Post-optimization, the system comfortably handled 2.5x the previous user load with no adverse impact on performance.