Ensuring Regulatory Readiness in Hospitality Platforms

A leading global hospitality group operates a large portfolio of hotels, resorts, and extended-stay properties across North America, Europe, and the Middle East. The organization provides digital booking, loyalty, and guest engagement platforms used by millions of travelers worldwide. As part of its digital transformation, the client prioritized security assurance for its public-facing systems without disclosing internal architecture details.

Given the diversity of its public-facing digital assets and the increasing threat landscape in hospitality, the client encountered security challenges across its web applications and APIs:

• No formal security testing process existed for externally exposed applications and endpoints
• Limited visibility into potential vulnerabilities due to reliance on external-only Black Box testing
• High risk of non-compliance with privacy regulations due to sensitive customer PII and payment data
• Requirement for realistic attacker simulation without internal access to infrastructure or code

Evoke executed a robust Black Box Offensive Security Testing engagement targeting the client’s web and API assets:

• Performed unauthenticated and authenticated penetration testing
• Targeted common threat vectors
• Utilized a curated offensive toolkit
• Delivered both technical and executive-level reports

• Identified and mitigated multiple critical vulnerabilities, including broken access controls, exposed APIs, and security misconfigurations
• Strengthened the security of internet-facing applications without impacting business operations
• Enabled internal teams to understand attacker perspectives and prioritize remediation
• Established a repeatable model for quarterly and annual offensive testing cycles
• Improved alignment with industry data protection standards and hospitality sector compliance expectations