Enhancing Guest Experiences: Performance Testing for a Hospitality Management Application

The client is a premier hotel group operating multiple properties across top travel destinations. Their hospitality management application supports end-to-end operations, including online reservations, guest check-ins/outs, room service requests, billing, and event bookings. With peak usage during holidays and special events, the platform needed to ensure uninterrupted service and a superior guest experience under high demand.

The hospitality application was required to handle a large volume of concurrent users, ensure real-time updates for reservations and room availability, and support seamless experiences across web channels. During peak seasons and major events, the system experienced slowdowns that could affect bookings and operational efficiency. The client needed a performance testing solution to validate scalability, detect bottlenecks, and enhance system reliability.

Evoke implemented a comprehensive performance engineering strategy to focus on real-world scenarios and cross-platform stability:

• Analyzed user flows, their actions across channels and evaluate platform performance under high user concurrency
• Uncovered system bottlenecks under pressure
• Verified long-term system stability under continuous high traffic
• Optimized database to enable better queries to easily acquire guest records and relevant days, reducing latency and improving operations performance
• Enabled real-time monitoring of system health

• Supported 50,000+ concurrent users with no performance degradation
• Booking transactions were processed 30% faster, enhancing customer experience
• Maintained stable performance under 5,000 transactions per minute, even during stress tests
• No downtime was observed during peak events, ensuring continuous guest service