Driving Operational Excellence with Oracle Fusion: Reduced Incidents, Faster Closures, Better Visibility
Industry:
Cybersecurity
Region:
India
Technology:
Fusion App Maintenance & Development
About the Client
A leading, well-known cybersecurity services provider in the Indian Banking and Finance Industry faced the challenge of recurring incidents due to poor process integration and lack of operational visibility and scalability. Evoke successfully reduced the company’s ERP-related incidents, improved process efficiency, and implemented critical enhancements—contributing to $3 million in business value.
The Business Challenge
Key challenges included:
- High number of recurring incidents (200+ per month) across Fusion modules
- Disconnected systems leading to poor integration across PPM, HCM, and external platforms
- Need for continuous improvements to support operational visibility and scalability
Solution
- Stabilized existing Fusion implementation, reducing incidents from 200 to 50 per month
- Implemented enhancements across key Oracle HCM modules – Recruitment (ORC), PMS, and Compensation
The Benefits
- Faster Month-End Closure: Reduced from 15 days to 5 days by optimizing costing modules
- Seamless Integrations: Established data flow across internal & external systems.
- Quantifiable Impact: Delivered $3M value through AR adjustment automation via custom OIC program
