Dispute Reconciliation Automation for Merchant Credit Claims for a Leading Banking & Financial Services Provider
Industry:
Banking and Financial Services
Region:
USA
Technology:
RPA, UiPath
About the Client
Our client, a financial services provider, faced challenges in manually verifying reversal credits for customer disputes.
Challenges
The client’s dispute reconciliation team dealt with several manual, repetitive steps across multiple systems:
- Required multiple system logins for each dispute case
- Manual comparison between disputed transactions and bank records
- Time-consuming and labor-intensive verification process
- Accurate documentation of verification results was mandatory for audit and compliance
- These issues hindered productivity, limited scalability, and increased operational costs.
Solutions
We enabled end-to-end automation of the dispute reconciliation process:
- Automated login to the web portal to download unresolved disputes
- Accessed the core banking system to retrieve transaction history for each dispute
Results
- Time Savings: 90% reduction in manual effort, saving 2,000 hours annually
- Cost Reduction: 40% decrease in operational expenses
- Scalability: Handles 3x the current volume without additional resources
- Speed & Availability: 75% faster processing with 24/7 availability
- Accuracy Improvement: Achieved 99.8% verification accuracy
- ROI: Projected 250% return on investment within the first year
