Desktop Automation: Debit Card Management & Renewal Processing for a Leading Community Bank
Industry:
Banking
Region:
USA
Technology:
RPA, UiPath
About the Client
Our client is a community bank that provides comprehensive card services, including debit card issuance and management. The bank focuses on delivering efficient card services to all customers, including minors under 18. Special attention is given to age-appropriate withdrawal limits for minors and the timely management of card expirations to ensure continuous service to all customers.
Challenges
- Manual verification and updates of ATM/POS withdrawal limits for minor accounts are labor-intensive
- Expiring card identification and processing are handled manually, leading to inefficiencies
- Tracking and cancelling unused cards after 13–14 months lack automation and is inefficient
- Manual updates to card statuses in the Core Banking System are prone to errors.
- Card expiration and limit change notifications rely on paper-based communication, slowing response times
Solutions
- Automated daily cView report download
- Automated closure process for cards unused
- Automated notification system for unused cards
Results
- Efficiency Gains: 92% reduction in processing time, saving 330 hours annually
- Accuracy: 99.8% precision in limit settings and card status updates
- Processing Speed: 85% faster processing with 24/7 system availability
- Cost Reduction: 68% decrease in operational costs related to card management
- Digital Transformation: 75% reduction in paper notifications, saving $12,000 annually
- Customer Satisfaction: 43% improvement in response time to card-related issues
