Delivering Reliability for Memorial Livestreams
Industry:
Memorialization & Public Services Tech
Region:
United States
Technology:
Apache JMeter, Azure, New Relic, MySQL
About the Client
A cloud-based platform used by memorial facilities to manage services such as obituary publishing, event scheduling, live-streamed memorials, and tribute messaging. Families and attendees interact via web portals and mobile devices, especially during anniversaries and live-streamed events.
Challenges
During high-traffic events—such as service livestreams, anniversaries, and major holiday remembrances—the platform experienced significant performance issues, including:
- Slow page loads when launching live streams with up to 20,000 concurrent viewers
- Delays in uploading tribute messages and photos
- Web portal timeouts during scheduling and guestbook interactions
- Elevated API error rates during traffic spikes
Solutions
- Measured core API latency
- Validated responsiveness of critical UI tasks
- Identified bottlenecks in media download pipelines and front-end rendering
Results
Performance testing delivered critical improvements across platform scalability, responsiveness, and agent efficiency:
- Scalability: Successfully handled 1,000 concurrent users without degradation across multi-channel interactions
- Response Time Reduction: Ticket processing and chat response times improved by 40%, reducing agent wait times and improving customer satisfaction
- System Stability: Backend optimization increased platform resilience by 30% under stress conditions
- Real-Time Sync: Live chat and ticket updates remained synchronized across all platforms with minimal delay
