A reputed 70-year-old US-based company, well-known for providing compliance services to large corporate conglomerates in North America, struggled with legacy ERM system complexity and managing high-volume transactions. Additionally, they had difficulty in fulfilling diverse customer needs. Evoke, being the Annual Maintenance & Enhancements partner for the past 10 years, empowered the company to streamline billing, improve pricing accuracy, and stabilize operations for millions of transactions annually.
Key challenges included:
- Complex pricing structure for millions of service lines with limited system stability and scalability
- Need for seamless integration with financial system
- Stabilized Oracle EBS R12 and ensured that it worked in an auto-pilot mode
- Delivered bolt-on applications tailored to specific business needs
- Integrated Oracle EBS with Hyperion cloud
- Stable and scalable ERP environment
- Enhanced pricing accuracy and billing efficiency
- Improved visibility and control across financial processes