AI-Powered Property Inspection Automation
Industry:
Leading US Insurance Provider
Region:
US
Technology:
Anthropic Claude LLM, AWS Bedrock, OpenAI Whisper – Audio to Text, Ada - Embeddings
About the Client
Our client’s underwriting process relies heavily on detailed property inspection reports submitted by external agencies. These comprehensive reports, containing both textual assessments and evidence, serve as the primary data source for critical business decisions including policy premium, policy approvals, and risk-based cancellations. However, this entire process is manual, creating significant operational challenges when processing hundreds of inspection reports daily.
Challenges
- Manual Bottlenecks: Underwriters manually reviewed PDF reports and images to identify discrepancies, causing delays.
- High Volume: 300-400 daily inspection reports overwhelmed human resources.
- Risk Management Gaps: Required careful evaluation against company guidelines, with the need to make critical decisions about premium adjustments or policy cancellations based on identified risks.
- Accuracy Concerns: Manual review processes were prone to inconsistencies and potential oversight of critical risk factors.
Solutions
Our AI Team at Evoke Technologies developed and deployed an intelligent Property Risk Agent that revolutionized the property inspection review process through advanced AI capabilities. It provided:
- Automated Report Processing
- State Guidelines Integration
- Intelligent Verification
- Automated Decision Making
Business Impact
- Reduced Turnaround Time: Reduced customer support time while requiring fewer associates
- Resource Optimization: Reduced Analysts workload significantly, while accelerating policy decisions
- Improved Accuracy: Accuracy testing was done by running 400k reports and fine-tuned the prompts to reach70% to 80%
- Streamlined Processing: the new system can process 300 inspection reports daily from over 10+ Agencies
