The automation landscape is evolving rapidly. This transformative phase has further accelerated with the pairing of RPA and AI/ GenAI. Thanks to this powerful technological fusion, businesses can effortlessly streamline routine task automation and achieve high productivity and efficiency.
Harvard Business Review mentions that over 90% of employees feel that automation solutions have amplified their productivity. 90% trust automation to complete a larger number of tasks error-free, and 85% of the respondents have highlighted increased team collaboration. Advanced automation is thus paramount for businesses to drive efficiency and growth.
However, understanding and determining the scopes of automation in a way most beneficial to an organization is difficult. Factors like wrong process automation, lack of clear goals, poor automation roadmaps, resistance to change, poor management, and impractical expectations lead to automation failures. Partnering with the right technology experts solves the issue.
Connecting with the right expert team enables you to navigate the murky waters of automation failures and uncover the maximum value of automation. Our RPA experts at Evoke, for instance, can assist you in seamlessly streamlining operations and ensuring high efficiency.
From traditional RPA to the latest GenAI-powered automation, our experts have been transforming business processes with innovative automation solutions throughout the US, Europe, and the UK. Read on to learn how organizations can take their journey to the next level with Evoke’s innovative automation solutions, driving productivity and reduce costs.
Accelerate the Automation Journey with Evoke
A robust automation framework is crucial to staying ahead in the rapidly evolving business environment. It empowers companies to scale operations with minimized errors and greater accuracy. From traditional RPA to advanced AI/GenAI-based automation, automation’s capabilities have progressed significantly at each stage.
1. Traditional RPA: Rule-Based, Repetitive Tasks
Traditional RPA (Robotic Process Automation) excels at managing repetitive, rule-based tasks with structured inputs. It performs tasks like data entry, simple transactions, and reading or transferring information from Excel or PDFs. A financial company, for instance, might use RPA for processing loan applications.
Evoke’s foundational RPA provides end-to-end automation solutions, ensuring streamlined operations. Check out the case where our automated credit card payment solution helped a leading finance company generate 100% accurate transaction reports, such as invoices and bank details.
2. Hyper Automation: Integrating ML and System Workflows
Hyperautomation goes beyond basic RPA; it integrates machine learning (ML), workflow automation, and multi-system orchestration. It empowers businesses to automate more complicated processes, involving decision-making and intelligent workflows across different systems, such as the vendor-selection process.
Our RPA experts at Evoke utilized hyper-automation to transform a leading company’s COA process. Manual verification of COA documents was time-consuming and caused delays. Evoke used hyper-automation to scale and extend the solution to over 200 vendor templates. We developed a custom ML solution that automated the process and reduced the processing time by 100% with 90% accuracy.
The case of Procurement Payment Update Bot is another example that documents the potential of hyper-automation. The bot solution automates emails integration and request handling, reads and downloads information from invoices, purchase orders, audit data and more. This advanced bot deftly ensures compliance and accuracy while demonstrating a 100% ROI.
3. Cognitive Automation: Self-Learning and Decision-Making
Cognitive automation possesses another layer of intelligence. It enables the system to develop contextual understanding, refine responses based on past data, and provide informed insights with real-time data. Cognitive automation can process and extract data from unstructured inputs, such as voice, text, and images. Consider a customer service bot that can understand complex customer sentiments and offer personalized suggestions.
One of our customers, a global mining and blasting company, struggled with handwritten ticket delivery processing in SAP. We automated the process using UiPath and Azure AI, which read both handwritten and printed tickets. This reduced manual work by 90%, saved 1,200 hours yearly, and accelerated the processing pace by 75%, all while achieving 95% accuracy.
4. Generative AI: Creative, Adaptive, and Insight-Driven
The current upgrade in automation is GenAI (generative AI), which has significantly augmented automation capabilities. GenAI, powered by models like GPT, empowers automation to generate creative content, address intricate business issues, and offer real-time insights. It continuously adapts to improve operational efficiency. A marketing department, for example, can leverage GenAI to create personalized campaigns, draft emails, and more for diverse customer segments based on real-time insights.
Currently, our experts at Evoke are working with a healthcare provider to handle medical records for insurance claims, including diagnosis reports, handwritten doctor notes, and more. We have implemented UiPath, Azure OpenAI, and Cognitive OCR to automate this data indexing and extraction. This has substantially accelerated claims processing with enhanced accuracy, ensuring seamless operations.
Redefine Automation with Evoke
Automation is revolutionizing businesses across industries. From processing invoices and delivery tickets to handling complex medical records, we assist businesses in leveraging the latest automation resources. Our expertise encompasses UiPath, Automation Anywhere, Power Automation, and Blue Prism, among other RPA technologies.
As a leading technology solutions provider in the US, Europe, and the UK, Evoke’s comprehensive automation services help you focus on what matters most—your business.
Connect with our experts to explore the endless opportunities of leveraging GenAI-powered automation to drive your business’s efficiency and productivity.
