Amid the race to deliver the best customer experience (CX), organizations often downplay the need to enrich employee experience (EX). The problem is that, for decades, organizations have considered EX and CX to be unrelated factors. Quality CX generates revenue, while EX remains as a company obligation. However, multiple studies, including Gartner’s findings, assert that a holistic strategy of Total Experience (TX), which incorporates
Introduction The Challenge: From Meeting Transcripts to Actionable Development Tasks Teams frequently become overwhelmed by the abundance of meeting transcripts, project documentation, and disorganized requirements in today’s fast-paced development environment. The traditional approach of manually translating stakeholder discussions into structured project management tasks is not only time-consuming but also prone to misinterpretation and information loss. We recently encountered a client who had a clear vision
