Achieving Data Accuracy by 95% with Evoke’s Smart Business Licensing Process Automation Solution

Our client manages a vast network of insurance agents and relies on business licensing applications to oversee their licensing portfolios. Traditionally, changes in agents’ licensing or Regulatory Information Retrieval System (RIRS) actions were tracked manually. Customer associates had to contact agents to verify and update the business licensing application changes accordingly. This process was labor-intensive, time-consuming, error-prone, and delayed the process of critical updates. The company partnered with Evoke to streamline and automate insurance agent data updates with NIPR PDB Alerts Integration in business licensing applications, enhancing data accuracy, compliance, and operational efficiency.

• Manual Monitoring: Continuous manual tracking of agent data changes across multiple states was time-consuming
• Data Accuracy: High potential for errors due to manual data entry and delayed updates
• Operational Inefficiency: Customer associates spend significant time on routine verification tasks
• Compliance Risks: Delayed updates could lead to non-compliance with regulatory requirements

• Established NIPR PDB Alerts Integration
• Enabled Read-Time Updates
• Implemented Error Reduction Mechanisms

• Enhanced Efficiency: Reduced manual monitoring efforts by 80%, allowing customer associates to focus on more strategic tasks
• Improved Data Accuracy: Achieved a 95% reduction in data entry errors, ensuring reliable and up-to-date agent information
• Faster Updates: Decreased the average time to reflect changes in agent data from days to mere hours
• Compliance Assurance: Maintained consistent compliance with regulatory requirements by ensuring timely updates of agent records
• Scalability: Positioned in the business licensing application to handle increasing volumes of agent data without additional resource allocation