Accelerated Insurance Licensing by 65% with Pega Order Management and NIPR Integration
Industry:
Corporate Services
Region:
USA
Technology:
Pega 8.x
About the Client
A leading U.S.-based financial and corporate services provider manages a vast network of insurance agents requiring timely and compliant licensing across multiple states. Their traditional manual processes made the insurance licensing process inefficient and resource-intensive. Evoke addressed the challenge by implementing an intelligent automation solution using Pega Order Management and NIPR Integration. This streamlined the company’s licensing process, making it more efficient and compliant, driving its scalable growth.
Challenges
The manual, resource-heavy processes for license applications, renewals, and amendments led to challenges such as:
- Complex Regulatory Landscape: Navigating diverse state-specific licensing requirements and maintaining up-to-date compliance
- Manual Processing Errors: There was a high potential for data entry mistakes and missed deadlines
- Lack of Real-Time Visibility: Difficulty in tracking the status of license applications and renewals
- Scalability Issues: Inability to efficiently manage increasing volumes of licensing transactions
Solutions
- Pega Order Management
- Automated Compliance Checks
- Real-Time Status Updates
- Scalable Architecture
Results
- Enhanced Efficiency: Reduced processing time for licensing transactions by 65%, enabling faster onboarding and renewals
- Improved Accuracy: Minimized errors through automated data validation and standardized workflows
- Regulatory Compliance: Achieved consistent adherence to state-specific licensing requirements, reducing the risk of non-compliance penalties
- Operational Scalability: Successfully managed a 50% increase in licensing volume without additional staffing
- Stakeholder Satisfaction: Improved transparency and communication led to higher satisfaction among agents and internal teams
