Fulfillment Process Automation – Pega Case Study
Industry:
Corporate Services
Region:
USA
Technology:
Pega
The Business Challenge
The client is a leading provider of corporate services to businesses across the world. The client maintains numerous fulfillment systems with bespoke processes. Their employees lacked a single view of customer interactions or service requests that are in-process/closed. The client was looking for a solution to improve usability and simplify the process flow.
The Solution
- Built situational layer cake architecture to promote component-based solution.
- Fulfillment Orchestration – Workflow and UI.
- Features and Capabilities – eFile, Check Cutting, Vendor Assignments, and Pricing.
The Benefits
Improved time to market 4X
Business process excellence (6X)
Reduced technology costs supporting fulfillment by 50% ($1M/year)
