Accelerating Certificate Filings by 70% with Pega-powered RPA Automation
Industry:
Corporate Services
Region:
USA
Technology:
Pega Robotics, VersionOne
About the Client
A leading provider of corporate compliance services routinely files Good Standing Certificates across various state jurisdictions on behalf of its clients. The company wanted to automate and streamline the filing of Good Standing Certificates across various U.S. state jurisdictions.
Challenges
The client’s traditional manual process of filing and submitting forms and certificate retrieval was time consuming and error prone, leading to several challenges:
- Manual Process Inefficiencies
- Error Susceptibility
- Scalability Issues
Solutions
- Robotic Process Automation (RPA): Evoke developed bots to automate the end-to-end filing process, including form submissions and document retrievals
- Integration with Pega Workflows: Ensured seamless workflow management and exception handling
Results
- Increased Efficiency: Reduced processing time by 70%, enabling faster certificate acquisition
- Scalability: Handled increased filing volumes without additional staffing
- Compliance Assurance: Ensured timely filings, reducing the risk of non-compliance penalties
